In fairness to all our guests, we need to maintain our reservation schedule. For those who arrive late, we will hold your spot for 10 minutes but cannot guarantee your reservation beyond that point.
“No-Show” clients will be charged the full amount if we cannot fill their spot. This includes clients who arrive more than 10 minutes late (and cannot be taken) or who fail to show up at all. This also includes clients who cancel or reschedule within 1 hour of reservation.
Gratuity is at your own discretion and is not factored into prices (unless specified on a gift card). We do ask that you consider giving something to each team member who provided services. Typical gratuities range from 20-30% of the total cost of the services.
Group Reservation Policy:
Reservations may be made for groups of 3 or more clients. We do require a 50%, non-refundable deposit for group reservations as well as a credit card to keep on file. For cancellations within 24 hours of the services, we will have to charge the organizer the full amount of the services included in the reservation. A 20% gratuity is automatically included in group reservations.
Gift cards are transferable but are NOT refundable. Membership purchases are transferable but not refundable. Hard goods and unopened products may be returned for a full refund within 30 days of purchase (with original receipt).
Gift Certificates are transferable, but not refundable. Please note we are not responsible if it is lost, stolen or misplaced.